Your Perfect Holiday Space Awaits

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Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This includes:

• Personal identifiers (name, email address, phone number)
• Payment information (processed securely through third-party providers)
• Booking preferences and travel history
• Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

• Process bookings and provide vacation rental services
• Communicate with you about your reservations
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With property owners to facilitate your booking
• With service providers who assist in our operations
• When required by law or to protect our rights
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, or delete your personal information. Contact us at [email protected] to exercise these rights.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or +1 (212) 555-0847.

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Terms of Service

Effective Date: January 1, 2024

1. Acceptance of Terms

By using Reliable Holiday Space services, you agree to these Terms of Service and our Privacy Policy.

2. Booking and Payment

• All bookings are subject to availability and confirmation
• Payment is required at the time of booking
• Prices are subject to change without notice until booking is confirmed
• Additional fees may apply for special services or damages

3. Cancellation Policy

• Cancellations made 30+ days before arrival: Full refund minus processing fee
• Cancellations made 14-29 days before arrival: 50% refund
• Cancellations made less than 14 days before arrival: No refund
• Emergency cancellations may be considered on a case-by-case basis

4. Guest Responsibilities

• Respect property rules and local regulations
• Report any damages or issues immediately
• Comply with maximum occupancy limits
• Maintain cleanliness and order during your stay

5. Liability

Reliable Holiday Space acts as an intermediary between guests and property owners. We are not liable for property conditions, personal injuries, or loss of personal belongings.

6. Dispute Resolution

Any disputes will be resolved through binding arbitration in New York, NY, under the rules of the American Arbitration Association.

7. Contact Information

For questions about these terms, contact us at [email protected] or +1 (212) 555-0847.

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Cookie Policy

Last Updated: January 1, 2024

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use these cookies to understand how visitors interact with our website, helping us improve our services.

Marketing Cookies

These cookies track your browsing habits to show you relevant advertisements and measure the effectiveness of our marketing campaigns.

Functional Cookies

These cookies remember your preferences and choices to provide enhanced functionality and personalization.

Managing Your Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

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GDPR Compliance

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

Right of Rectification

You have the right to request that we correct any information you believe is inaccurate or incomplete.

Right of Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you have given clear consent for us to process your data
• Contract: When processing is necessary for a contract we have with you
• Legal Obligation: When we must process data to comply with the law
• Legitimate Interest: When we have a legitimate business interest

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law.

International Transfers

If we transfer your data outside the EU, we ensure appropriate safeguards are in place to protect your data.

Contact Our Data Protection Officer

If you have any questions about our GDPR compliance or wish to exercise your rights, contact our Data Protection Officer at [email protected]

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DMCA Policy

Digital Millennium Copyright Act Notice

Reliable Holiday Space respects the intellectual property rights of others and expects our users to do the same.

Reporting Copyright Infringement

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing and its location on our website
• Your contact information (address, phone number, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

Designated Agent

DMCA Agent
Reliable Holiday Space
425 Park Avenue, Suite 1200
New York, NY 10022, USA
Email: [email protected]
Phone: +1 (212) 555-0847

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A statement under penalty of perjury that you have a good faith belief the material was removed in error
• Your contact information and consent to jurisdiction

Repeat Infringers

We will terminate the accounts of users who are repeat copyright infringers.